Should I sue easyJet?
Are you fed up receiving SPAM? I know I am. I’m a little tired of receiving unsolicited email but I accept it as something we must put up with. In fact, HTML vs plain text is currently being debated amongst the W3C advisory committee, during which, some suggestions are being made about a new standard to combat spamming. One suggestion is to use Content Labels.However, I’m not prepared to accept unsollicited email from large brands when I’ve asked for it to stop. I’m really fed up with easyJet because they continue to bombard me with offers even though I hate their service since they sellotaped me to a wing as part of their cheap flights deal.
After a serious amount of digging around my archive I managed to find an old easyJet email amongst the crap I failed to delete. Thank God it contained login details!
I have 2 issues with easyJet:
- In order to unsubscribe to its direct marketing campaigns, even if you’ve never subscribed to begin with, you need to login to their site. Now, you’re not likely to remember login details if you never subscribed to their service, are you?!So, they couldn’t possibly make unsubscribing more difficult. I’m pretty sure there’s a UK direct marketing best practice that encourages marketers to make it easy to unsubscribe. I’d even say that I’m relatively certain this is a legal obligation – with respect to the use of my personal data.
/>This point is bugging me even more. Looking at my easyJet preferences I noticed that the “I do not wish to subscribe to eOffers†option isn’t ticked. In fact, I’m 100% certain that I never subscribed!! So, why am I still getting this crap?
Perhaps we need to create a best practice or code of conduct through the Content Labels Web site…
So, is there any case law about the misuse of personal data collected on a Web site? Privacy statements in Ireland are black and white but it couldn’t be more grey in the UK.
Should I sue them?
easyJet staff, if you’re reading this, please please please leave me alone!
3 Responses to “Should I sue easyJet?”
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[...] I tend to use the format paul [at] segala [dot] com to make it a little more difficult for SPAMMERS such as easyJet to email me and I still get hammered with loads of rubbish. So, I’m certainly not going to put my email address in a machine-readable format to make it extremely simple for them to grab my details. Furthermore, I’m not going to use a Microformat for my postal address so direct marketing companies can have a field day. [...]
hi ,
I had a problem with them as well. When my friend book a ticket to Rome-Italy as a surprise she did it with a wrong surname. When she send me an email with the conformation and stuff I did ignore it(I know-silly) but anyway. What happen is on my way back I had to pay additional 340 euro for one way(and I already had return for 110 ).It was stupid coz nobody from easy jet check my surname properly on my way to Italy, so basically I had a valid ticket. On my way back I realize that my surname was wrong.So I had to pay 120 charge for change of a surname,but I bough a ticket instead.Bastards! Do you know how can I contact them,I found out that is really hard and I already spend so much talking on the phone with a wrong person of course,..cheers
I`ve asked their customer services to unsubscribe me probably 10 times. Never have done what I requested, obviously based in India so couldnt give a dam. Still receiving their spam. Does anyone know hindi for unsubscribe?
It all just makes you hate the company even more.